At PHORANTHELIX, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied with your order, our Returns Policy provides detailed guidelines on how to go about returning your items.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags and labels intact.
To initiate a return, please follow these steps:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team at [email protected].
For more information on our Returns Policy, feel free to contact us at [email protected] or call us at (123) 456-7890.